1. GFS ADVANTAGE
  2. SOFTWARE AND SERVICES
  3. OUR PARTNERS
  4. OUR CUSTOMERS
  5. SOCIAL FEED
Track Consignment:
Global Freight Solutions Ltd on LinkedIn

Customer Service Support

Job Description

We are looking for a self-driven and results orientated individual, who is able to work on their own initiative with a clear focus on producing high quality work. We are seeking a good communicator with strong organisational and administrative skills, who is able to work extended hours during peak periods as required. Flexible, reliable and committed to the role, working well within the team and able to take instruction. The successful candidate should be well presented at all times, able to communicate at all levels and adept in use of computer systems.

The role of Customer Care Advisor is to ensure the company satisfies both its internal and external customer needs through handling queries in a courteous and prompt manner.

Location: Warrington

Desired Skills & Experience

Essential:

• Self- Motivated, ambition to succeed, motivational
• Experience within a customer service/call centre environment
• Strong customer service skills
• Ability to communicate and influence suppliers to deliver a premium service
• Good level of English & Maths
• Good IT skills – Outlook, Word, Excel
• Strong written and communication skills
• Attention to detail

Desirable:

• Experience in the parcel industry

Personal:

• Good communication skills to liaise with internal and external customers at all levels
• Self-motivated
• Results driven
• Ability to make decisions
• Good problem solving skills
• Approachable, adaptable and flexible
• Listens to and values the opinions of others
• Strong ability to impact and influence
• Excellent interpersonal understanding
• High level of integrity, trust and respect
• Positive ‘can-do’ approach
• Calm nature
• Challenges assumptions and encourages change


Please send a covering letter with your CV to cvs@justshoutgfs.com