Parcel and Carrier Management

GFS are masters of parcel management. We are able to monitor the success of the delivery of our customers' parcels by watching each parcel progress through the carrier's network. If we foresee a potential delay, the customer care team will pro-actively manage the carrier to ensure the quickest possible resolution for you and your customer. With this approach we are able to significantly reduce the number of late deliveries, damage due to delay and losses through theft.

To compliment our IT systems, GFS provides a unique customer care centre. From here all telephone enquiries, claims and collection requests are taken and processed. Our customer care centre will pro-actively manage your parcels to their destination and ensure they arrive on time and in good condition.

GFS recognises that each carrier specialises in certain areas. The GFS proposition can be used to ensure that right types of parcels go to the right carrier for the job. We offer a true logistics solution offering our customers a choice through our IT systems or our consultative account management.

GFS currently has over 2.5 million parcels under management. The GFS customer care team is vital to the success of the overall solution and provides the essential human factor that ordinarily the carrier would leave to the customer to provide. In this aspect of pro-active carrier management, GFS excels.

GFS can take the responsibility for managing your parcels and allow you to concentrate on matters most important to your business.