Notification time periods for carrier claims

GFS have released our new online multi carrier claims system. In the event that you are faced with a lost or damaged shipment and need to submit a claim, the system allows you to identify a shipment on your GFS Seeker tracking system and register a claim against the shipment.

These tables illustrate the time limits set by each carrier for the notification and substantiation for filing claims.

Carrier	City Link		DHL Connect
Claim Type	Notification	Substantiation	Notification	Substantiation
Loss	21 days of collection	21 days of collection	14 days of collection	14 days of collection
Damage	7 days of collection	7 days of collection	14 days of delivery	14 days of delivery
Carrier	DHL Express		DPD
Claim Type	Notification	Substantiation	Notification	Substantiation
Loss	28 days of collection	28 days of collection	14 days of collection	28 days of collection
Damage	14 days of collection	14 days of collection	14 days of collection	28 days of collection
Carrier	FedEx Express		FedEx UK
Claim Type	Notification	Substantiation	Notification	Substantiation
Loss	45 days of collection	45 days of collection	28 days of collection	42 days of collection
Damage	21 days of delivery	21 days of delivery	From Delivery: 1 day with signed POD; 21 days without signed POD	42 days of delivery
Carrier	Hermes		Interlink
Claim Type	Notification	Substantiation	Notification	Substantiation
Loss	60 days of collection	60 days of collection	14 days of collection	28 days of collection
Damage	60 days of collection	60 days of collection	14 days of collection	28 days of collection
Carrier	Tuffnells		Yodel
Claim Type	Notification	Substantiation	Notification	Substantiation
Loss	42 days of collection	42 days of collection	28 days of collection	28 days of collection
Damage	7 days of collection	7 days of collection	14 days of collection	14 days of collection

A full training guide to the GFS Claims System is available for download and can be found in the 'User Guides' section of Seeker. The full terms and conditions are available when completing a claim.

Training will also be provided by your Territory Manager, however if you have any questions please feel free to contact our IT helpdesk.

Updated 12th October 2011.