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Notification time periods for carrier claims

GFS have released our new online multi carrier claims system. In the event that you are faced with a lost or damaged shipment and need to submit a claim, the system allows you to identify a shipment on your GFS Seeker tracking system and register a claim against the shipment.

These tables illustrate the time limits set by each carrier for the notification and substantiation for filing claims.

Carrier FedEx Interlink
Claim Type Notification Substantiation Notification Substantiation
Loss 28 days of collection 42 days of collection 14 days of collection 28 days of collection
Damage From Delivery:
1 day with signed POD;
21 days without signed POD;
21 days of delivery 14 days of collection 28 days of collection
         
Carrier DPD DHL Connect
Claim Type Notification Substantiation Notification Substantiation
Loss 14 days of collection 28 days of collection 14 days of delivery 14 days of delivery
Damage 14 days of collection 28 days of collection 14 days of collection 14 days of collection
         
Carrier DHL FedEx Express
Claim Type Notification Substantiation Notification Substantiation
Loss 28 days of collection 28 days of collection 45 days of collection 45 days of collection
Damage 14 days of collection 14 days of collection 21 days of delivery 21 days of delivery
         
Carrier Tuffnells Parcelforce
Claim Type Notification Substantiation Notification Substantiation
Loss 42 days of collection 42 days of collection 30 days of collection 30 days of collection
Damage 7 days of collection 7 days of collection 30 days of collection 30 days of collection
         
Carrier HDNL
Claim Type Notification Substantiation
Loss 28 days of collection* 28 days of collection*
Damage 28 days of collection* 28 days of collection*
         

A full training guide to the GFS Claims System is available for download and can be found in the 'User Guides' section of Seeker. The full terms and conditions are available when completing a claim.

Training will also be provided by your Territory Manager, however if you have any questions please feel free to contact our IT helpdesk.

*Applicable to certain services

Date added 24th February 2010.

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