Notification time periods for carrier claims
GFS have released our new online multi carrier claims system. In the event that you are faced with a lost or damaged shipment and need to submit a claim, the system allows you to identify a shipment on your GFS Seeker tracking system and register a claim against the shipment.
These tables illustrate the time limits set by each carrier for the notification and substantiation for filing claims.
| Carrier | FedEx | Interlink | ||
| Claim Type | Notification | Substantiation | Notification | Substantiation |
| Loss | 28 days of collection | 42 days of collection | 14 days of collection | 28 days of collection |
| Damage | From Delivery: 1 day with signed POD; 21 days without signed POD; |
21 days of delivery | 14 days of collection | 28 days of collection |
| Carrier | DPD | DHL Connect | ||
| Claim Type | Notification | Substantiation | Notification | Substantiation |
| Loss | 14 days of collection | 28 days of collection | 14 days of delivery | 14 days of delivery |
| Damage | 14 days of collection | 28 days of collection | 14 days of collection | 14 days of collection |
| Carrier | DHL | FedEx Express | ||
| Claim Type | Notification | Substantiation | Notification | Substantiation |
| Loss | 28 days of collection | 28 days of collection | 45 days of collection | 45 days of collection |
| Damage | 14 days of collection | 14 days of collection | 21 days of delivery | 21 days of delivery |
| Carrier | Tuffnells | Parcelforce | ||
| Claim Type | Notification | Substantiation | Notification | Substantiation |
| Loss | 42 days of collection | 42 days of collection | 30 days of collection | 30 days of collection |
| Damage | 7 days of collection | 7 days of collection | 30 days of collection | 30 days of collection |
| Carrier | HDNL | |||
| Claim Type | Notification | Substantiation | ||
| Loss | 28 days of collection* | 28 days of collection* | ||
| Damage | 28 days of collection* | 28 days of collection* | ||
A full training guide to the GFS Claims System is available for download and can be found in the 'User Guides' section of Seeker. The full terms and conditions are available when completing a claim.
Training will also be provided by your Territory Manager, however if you have any questions please feel free to contact our IT helpdesk.
*Applicable to certain services
Date added 24th February 2010.