GFS release unique multi carrier claims management system

As the UK’s leading carrier management company GFS sees its primary role as providing the best possible carrier experience to our customers. In order to achieve this aim we continue to create new products to ensure that your experience is as seamless as possible.

To this end GFS would like to introduce our new online multi carrier claims system. In the event that you are faced with a lost or damaged shipment and need to submit a claim, the system allows you to identify a shipment on your GFS Seeker tracking system and register a claim against the shipment.

Upon so doing you will follow a claims wizard that will ask you to input various pieces of information to support the claim that you wish to make. The claim, once completed is managed electronically by GFS and our carrier partners, eliminating the need for any paper and more importantly providing an electronic audit trail of any claim and its progression.

By providing all required information at the point of submission and managing the process via GFS Seeker you will be able to view the progress of all claims at any time online, access an archive of previously submitted claims and track when payments from approved claims are being made to you. By eliminating the current paper trails GFS believe that the turnaround time on claims processing will be reduced significantly and will ensure that no claims are ever rejected due to delays in sending forms via Royal Mail.

A full training guide to the GFS Claims System is available for download and can be found in the 'User Guides' section of Seeker.

Training will also be provided by your Territory Manager, however if you have any questions please feel free to contact our IT helpdesk.

Date added 13th January 2010.