Our Products and Services

• Parcel and Carrier Management
• GFS Selector
• GFS Seeker
• Invoicing
• GFS Expert
• Claims Management

Claims Management

At GFS we understand that no carrier is perfect and that delays, damages and losses do unfortunately occur from time to time. To give our customers peace of mind, all claims are lodged online via GFS Seeker. Monitor the progress of a claim safe in the knowledge that it will be actioned within a guaranteed SLA.

In the event that you need to submit a claim the system allows you to identify a shipment on the GFS Seeker tracking system and register a claim against the shipment.

By providing all required information at the point of submission and managing the process via GFS Seeker you will be able to view the progress of all claims securely at any time online, access an archive of previously submitted claims and track when payments from approved claims are being made to you.

The claim, once completed is managed electronically by GFS and our carrier partners, eliminating the need for any paper and more importantly providing clear visibility with an electronic audit trail of any claim and its progression.

The system allows swift communication as carrier requests for information or any amendments you supply can be completed at the click of a button.